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1. Introduction

This Privacy Policy explains how EdwardTwo Veloura Technologies collects, uses, stores and protects personal information across its websites, applications, SaaS platforms and digital services.

2. Information We Collect

We may collect the following categories of information:

• Full names and contact details
• Email addresses and phone numbers
• Account registration information
• Device and browser information
• IP addresses and usage analytics
• Support requests and communication history
• Billing and payment-related information
• Application usage and activity data

3. How Information Is Used

Personal information may be used to:

• Provide and maintain services
• Authenticate users and secure accounts
• Process transactions and billing
• Improve products and platform functionality
• Provide technical support
• Communicate important service-related updates
• Detect fraud, abuse or security threats
• Comply with legal and regulatory obligations

4. POPIA Compliance

EdwardTwo Veloura Technologies processes personal information lawfully, transparently and only for legitimate business purposes in accordance with POPIA.

We take reasonable technical and organizational measures to prevent:

• Unauthorized access
• Data loss
• Disclosure of confidential information
• Misuse or alteration of personal information

5. Cookies & Analytics

Our websites and applications may use cookies, analytics tools and related technologies to improve user experience, monitor platform performance and understand usage trends.

6. Third-Party Services

We may integrate with third-party service providers including:

• Payment gateways
• Cloud hosting providers
• Analytics platforms
• Email and communication services
• Authentication providers
• Push notification services

These third parties may process limited information necessary for their services.

7. Data Retention

Information is retained only for as long as reasonably necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain security and operational records

8. User Rights

Subject to applicable law, users may request:

• Access to personal information
• Correction of inaccurate information
• Deletion of certain personal information
• Withdrawal of consent where applicable

9. Security

We implement reasonable technical and organizational safeguards to protect systems, accounts and user information.

However, no online platform or transmission method can be guaranteed as completely secure.

10. International Services

Some infrastructure or third-party services may process data outside South Africa. By using our platforms, users acknowledge that certain information may be transferred internationally where necessary for service delivery.

11. Updates to This Policy

EdwardTwo Veloura Technologies reserves the right to update this Privacy Policy at any time. Continued use of services after updates constitutes acceptance of revised policies.

12. Contact Information

Website: www.edwardtwo.com

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